ORDER DEADLINES FOR MOTHER'S DAY DELIVERY

For delivery on or before Friday 10 May for in-stock items, please place your order by midday AEST (Australian Eastern Standard Time) by the destination deadlines below.

(NOTE: All deadlines are listed in AEST)

DELIVERY INFORMATION

We offer four types of delivery (Small Parcel, Small Standard, Standard, Deluxe) determined by the products in your order. A product’s delivery type is displayed under the "Stock Status" information on each product page online. Delivery charges are determined by your delivery destination and are charged per order. Multiple – product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately but you will only be charged one delivery fee per order. Also, products delivered separately may be sent via the delivery type of that product rather than the overall order.

Please provide a street address for delivery — we cannot ship to PO Boxes.

NOTE: In some areas, we are unable to provide our full Deluxe service.

4 TYPES OF DELIVERY

1. Small Parcel

Small items (e.g. bed linen, cushions, tableware) will be delivered via our freight partner. If no–one is available to sign for the delivery, a card outlining alternative arrangements will be left. Some items may require assembly, please refer to the product’s information page on our website for details. For in-stock items, your order will be shipped according to the following timetable:

(NOTE: All transit times listed above are a guide only and are not guaranteed)

Unable to receive your order in person?
If you would like to request to have the item left if no one is available to sign for the delivery, you can select to authorise the delivery agent to leave your parcel unattended on the Delivery page during the check–out process. The criteria are that the delivery location must be a safe and secure location protected from the elements and away from public view, the location cannot be a shared entrance or common space. If delivery location does not meet these criteria then a card will be left if no one is available to sign. If you do not select this option, a card outlining alternative arrangements will be left if no one is available to sign for the delivery. The driver will take a photo of the delivery location to document its location.

2. Small Standard

Small furniture and larger homeware items are delivered by our home-delivery partner. This service will bring your items into your room of choice. Following placement of your order, you will be contacted via text message to confirm your order has been received, along with a prompt to select your preferred delivery day from the dates offered. For in-stock items, the text message to select your booking date from the dates offered will typically be sent within 2 hours of order placement (however please allow up to 1 day to receive this text). Please refer to the Delivery Table below for your estimated delivery timeframe. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, the delivery team will call 30–60 minutes before arrival. After completion of your delivery, you will be given the opportunity to provide feedback on your experience. Some items may require assembly, please refer to the product’s information page on our website for details.

3. Standard

Larger furniture and homeware items are delivered to your home by our home-delivery partner. This service will bring your items into your room of choice. Following placement of your order, you will be contacted via text message to confirm your order has been received, along with a prompt to select your preferred delivery day from the dates offered. For in-stock items, the text message to select your booking date from the dates offered will typically be sent within 2 hours of order placement (however please allow up to 1 day to receive this text). Please refer to the Delivery Table below for your estimated delivery timeframe. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, the delivery team will call 30–60 minutes before arrival. After completion of your delivery, you will be given the opportunity to provide feedback on your experience. Some items may require assembly, please refer to the product’s information page on our website for details.

4. Deluxe

For Deluxe delivery items, we employ a more specialised delivery service, except in select country and remote locations as designated in our Delivery Charge Tables. Your furniture may arrive pre-assembled and have been repackaged for safe transit. Items are carefully carried into the room of your choice, unpacked, fully assembled and all packaging is removed from your home and responsibly recycled wherever possible. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach bedheads to existing bed frames, install lighting or other electronic equipment. Following placement of your order, you will be contacted via text message to confirm your order has been received, and to select your preferred delivery day from the dates offered. For in-stock items, the text message to select your booking date from the dates offered will typically be sent within 2 hours of order placement (however please allow up to 1 day to receive this text). Please refer to the Delivery Table below for your estimated delivery timeframe. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, the delivery team will call 30–60 minutes before arrival. After completion of your delivery, you will be given the opportunity to provide feedback on your experience.

Please refer to the Extended Transit Time Postcodes Table for locations which require extended time for your delivery.

(NOTE: All transit times listed above are a guide only and are not guaranteed)

Shipping Rates & Locations

Deluxe delivery is not available to all areas. If shipping is available to your postcode, you will receive an estimated cost upon entering your information. If we are unable to deliver or restrictions apply, you will receive a clarifying message.