Baby & Gift Registry Frequently Asked Questions
How can I register for gifts with Pottery Barn Kids?
It's easy – and free! Simply visit us online or in store. To register online, click "Create a Registry" to begin. Note: you'll need to set up a Customer Account if you don't already have one. To register in store, head to your nearest store or call to set up a private appointment in store with one of our Gift Registry specialists.
When should I register?
We recommend registering about two months before your baby shower, Christening or other event.
What should I register for?
You can register for any product on the website that offers an "Add to Gift Registry" button. A good tip is to register for a large variety of products in a wide range of prices. Think outside the box, and give your guests the chance to buy you a set of storage baskets, a cushion for the nursery chair or even wall art.
How do I let my family and friends know I've registered at Pottery Barn Kids?
Discreet and elegant printable announcement cards are available to download and print to enclose with baby shower or Christening invitations. Printed versions of these cards are available in our stores. You may also email your friends and family via our email service or share your gift registry on Facebook. You'll find these handy links on the "Manage Registry" page.
Can residents of other countries register online?
At present, we are unable to provide this service to registrants with addresses outside Australia.
What product information is provided on the Pottery Barn Kids website?
You'll find comprehensive information about each item that appears in our online registry assortment, including materials, dimensions and recommended care.
Can I make changes to my registry after I've created it?
Yes, you can access your registry online to add or delete products, and change quantities, change shipping address, change the date or title of your event, share your registry with more guests via email or Facebook, or see what has been bought and is on its way to you.
How long do registries stay active?
Your registry will remain active online indefinitely unless you choose to delete it.
I forgot my account password. What should I do?
If you've forgotten the password to your customer account, you can click on "Forgot Password?" link on the "Sign In" page and a new password will be sent to your nominated email address.
I've forgotten my Guest Access Code. What should I do?
Guest Access Codes are optional and are designed to ensure your registry is only visible to those with whom you wish to share it. You'll need to provide your guests with your Guest Access Code when you share your gift registry with them. If you've forgotten the Guest Access Code, you can find it by visiting the "Update Registry Profile" page.
Where can gifts from my gift registry be purchased?
Gifts from your registry can be purchased online or in store. Alternatively, guests may phone our Customer Care line for assistance Toll Free on 1800 235 223 from 8:00am - 9:00pm AEST 7 days a week.
I have guests coming from outside Australia. Can they purchase from my registry?
At this time, only customers with Australian addresses can purchase for Australian registrants.
Are there any items that can't be added to a registry?
Most products on the Pottery Barn Kids website can be added to a gift registry. However, certain items cannot be added, including but not limited to:
- Seasonal and sale items available in limited quantities and for a limited time.
- Gift cards
What happens if an item I've added to my registry becomes unavailable?
Adding an item to your Gift Registry does not reserve that item. Guests will only be able to purchase in-stock or on-order items from your registry. Guests will clearly see the stock availability status when they add a product to their shopping cart. Registrants can monitor the stock status of their items in the "Manage Registry" page and delete or add products at any time.
How often should I check my registry?
Your registry is updated within 24 hours after a gift giver places an order online and within 48 hours after an item is purchased in one of our stores. It's worth checking in to your account regularly - new products are added online often and you might see something new to add to your list!
How do I know that an item has been purchased from my gift registry?
When someone purchases an item from your registry online or by phone, the purchase will be noted on your registry list as "completed". This means it's on it's way to you! For store purchases, the store associate updates your registry to reflect the purchase.
How do I make purchases to complete my registry?
It's easy! If you can't wait for an item and would like to buy it yourself, or simply wish to complete your registry, just add any remaining registry items to your online shopping cart along with any other products you'd like from potterybarnkids.com.au and check out as a customer.
When will I receive my gifts?
As soon as your gift is purchased, it will be delivered via DHL Parcel to the shipping address specified, according to our shipping timetable. If the item is on order at the time of purchase, it will be dispatched as soon as it is in stock.
Will my items arrive gift-wrapped?
Your guests may select the gift wrap option just before checkout. Our beautiful signature gift wrap is priced at $6.95 per item.
Can I return gifts after my event?
Of course! For items purchased from a gift registry, we will provide a refund or exchange for the merchandise within 90 days of event or within 90 days of purchase, whichever date is later.
GIFT GIVER FAQs
Where can I purchase gifts from Pottery Barn Kids' Baby & Gift Registry?
Gifts can be purchased online or in store. To Find a Registry, simply enter the name of a registrant or co-registrant and, if it is a password-protected registry, enter the Guest Access Code provided to you by the registrant. Alternatively, you can phone our Customer Care line Toll Free on 1800 235 223 from 8:00am - 9:00pm AEST 7 days a week.
As an international resident, can I order items from the gift registry for delivery within Australia?
At this time, only customers with Australian addresses can buy for Australian registrants.
To whom will a registry gift be shipped?
Our registrants indicated their shipping preferences when they registered. Your gift will be shipped directly to the address specified by the registrants unless you unselect "Ship to Registrant" during the checkout process. Then you can choose to ship to your own address and hold it until the event and deliver in person. Visit our shipping information page for details on our shipping and processing charges.
When will my gift be delivered to the registrant?
As soon as your gift is purchased, it will be delivered to the registrant according to our shipping timetable. If the item is on order, this will be indicated in your cart; in that case it will be dispatched as soon as it is in stock. You can track your order status at any time by logging into your account.
How do I find out if someone is registered with Pottery Barn Kids?
To search for a registry online, simply click Find a Registry and search by the registrant's name. Alternatively you can request the registrant email you a link to their registry.
If I am purchasing a gift, do I need a password to access a gift registry?
Some registrants choose to keep their gift registry private and provide family and friends with a Guest Access Code. Registrants must advise gift-givers of this code in order for them to gain access to the registry online.
I forgot the Guest Access Code. What should I do?
Please contact the registrant directly. To protect our registrants' privacy, Pottery Barn Kids discloses registry access code information only to registrants.
Is a message enclosed with gifts purchased online?
When you check out, you'll have the option of typing in a personal message that will be included with the gift.
Do you gift wrap items purchased from the Gift Registry?
Yes, you may choose to have your gift beautifully wrapped in our signature gift wrap at a cost of $6.95 per item. The gift-wrap option appears before you add your product to cart.
There's nothing on the gift registry to suit my budget. Can I purchase a Gift Card instead?
At this time, Gift Cards are not available online or via our registry service but may be purchased in store for any amount.