Baby & Gift Registry Frequently Asked Questions

When do you recommend setting up my registry and selecting my gifts?

We suggest having your registry set up by the time you send out invitations.
In fact, as a part of our service, we provide you with a link to email your friends or family or to include on your invitations.
Remember, you're free to add and remove items as frequently as you like (as long as they haven't been purchased, of course) so there's no need for your first selections to be final!

Where can I set up my registry?

You can set up your registry online or in-store, where our friendly and helpful associates will assist you. If you are already an existing customer and want to set up your registry online, click “Create Registry” and start adding products. If you do not already have an account, you will need to create one first.

How do my friends and family access my registry?

When you set up your registry, you are provided with a link in your registry account. Your friends and family can view your registry online via that registry list link. Simply click the “Copy to Clipboard” button and you can send the link via email.
For friends and family who would rather come in-store, let them know the name of your registry, and a store associate will print your list for them when they arrive. Should they need further assistance, our associates will be happy to help.

How much does it cost to set up a Williams Sonoma registry?

Setting up a gift registry here at Williams Sonoma is free! When your friends and family purchase a gift from your registry, they'll be charged a flat-rate delivery fee per order to have their gift delivered to you.

How do I know that something has been purchased from my registry?

For orders placed online, your registry will be updated. For orders purchased in-store, the store team will contact our Customer Service team to update the registry.

There are products on my registry showing the message "No Longer Available". Why does this happen? And are guests able to purchase these products?

Occasionally, in the time between you selecting your gifts and your event, we might run out of stock of an item on your registry.
While we might be out of stock online, there may still be stock available in our stores via Click & Collect. Your friends and family could also contact one of our stores directly or our Customer Service Centre to check. If available, the item can then be purchased in-store or by phone directly with the store, and delivery arranged.
You are also welcome to keep adding items to your list at any time.

Can gifts be purchased using Click & Collect

Absolutely, if the item comes up as available for Click and Collect. If the item comes up as unavailable, we advise a call to the store as there may be extra stock. In this case, the store will hold the item for up to three days or payment can be made over the phone.

Can guests overseas purchase gifts from my registry?

Yes, we accept purchases from all over the world, however, we deliver within Australia.
All prices online are listed in Australian dollars.

Can I buy products from my own registry?

No problem, it happens all the time.
If the date of your event is fast approaching, and there's an item from your registry you had your heart set on, but no-one's purchased it, just log on and buy it yourself!

Am I able to add Williams Sonoma gift cards to my registry, so I can decide what to purchase later?

No, but there is an option on the website to purchase an e-gift card, which can be sent electronically.

How does delivery work?

When you set up your registry and share your list with guests, each time a guest makes a purchase we will send your gift within our standard delivery time frames, based on your location and items purchased. For items labelled Deluxe Delivery, we will contact you to arrange a suitable delivery date and time. Please see our Delivery Page for more details.

Do you deliver to regional areas and interstate?

Yes. We deliver to most Australian states and territories. Please see our Delivery Page for more information regarding where we ship.

Who can I communicate with if I run into issues?

Please call our Customer Service team toll free on 1800 231 380. They are there to assist you 7 days a week from 8am to 9pm AEST.
Our store associates will also be able to help during store hours, or you can use the Chat Box on our website.

What do I do if a gift is faulty, or damaged in transit?

Please see our Returns Page for more details or call our Customer Service team on 1800 231 380 or email customerservice@williams-sonoma.com.au
Although we'll professionally package all your gifts to prevent any breakages, occasionally accidents do happen. We strongly recommend you thoroughly check all your gifts as soon as they're delivered and contact us if there are any issues.
For return of items purchased from a gift registry, we will provide a refund or exchange for the merchandise within 90 days of the event or within 90 days of purchase, whichever date is later.

How long does my registry last?

We won't delete your registry after the event has passed. You and your guests are still welcome to access it and make purchases, should you so wish.