Our Return Policy
We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priorities. These are our return policies:
Change of Mind
With items purchased online or at our stores, within 7 days of furniture delivered to your home, or within 30 days of purchase of all other products, you may return your items for a refund of the merchandise value. Returns of furniture purchases are subject to a 20% restocking fee. Price adjustments are granted within 14 days of purchase.
Proof of purchase is required for all returns and exchanges for changed mind. Returns with an original receipt will be refunded in the original form of payment; cash purchase refunds over $300 will be issued as a company cheque. Returns with a gift receipt will be refunded or exchanged at the original purchase price in the form of a gift voucher.
For returns of items purchased from a gift registry, we will provide a refund or exchange for the merchandise within 90 days of the event or within 90 days of purchase, whichever date is later.
We cannot accept returns on monogrammed, special-order, or items damaged through normal wear and tear. We also cannot accept returns of "final sale" items.
Please call our Customer Service department Toll Free on 1800 231 380 between 8am and 9pm (AEST), 7 days a week to process your return.
Damaged or Faulty Items
For online purchases, we carefully inspect your order prior to shipment. Upon receipt, please inspect your purchase and notify us of any faults or damage immediately.
Please call our Customer Service department Toll Free on 1800 231 380 between 8am and 9pm (AEST), 7 days a week to report damaged or faulty items, and to process your return.
For returns which require a pick-up to be scheduled, if you have organised a return but are unreachable to schedule a pick-up within 60 days of your return authorisation, Williams-Sonoma reserves the right to cancel your return. If Williams-Sonoma cancels your return in these circumstances, any payment which has been processed will be not be refunded to you.