at your
service
Pottery Barn Kids is dedicated to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.
returns
You can return eligible items for a refund of the merchandise value.
delivery
We offer flat-rate delivery across regional and metro Australia.
gift cards
Your eGift card can be redeemed in store or online.
stay in touch
Sign up for emails on exclusive sales & new arrivals.
free design services
Through our free remote design services, our Design Crew can help with room planning, furniture selection and more.
Make an appointment
ideas & advice
Everything you need to know about our merchandise, and more.
Learn more
Contact Us By Phone
To order by phone, or if or if you have questions about your order or about our website, please contact Customer Service.
Call us: Toll free at 1800 235 223
7 days a week, 8:00am - 9:00pm AEST
Contact Us By Email
Email us: customerservice@potterybarnkids.com.au
For media, marketing + PR enquiries
Email us: marketingaus@wsgc.com