Delivery

Coronavirus (COVID-19) Update

Taking care of our customers, employees and our service providers is our top priority.

We continue to follow current guidelines and restrictions set by the Australian government to ensure that we are doing all that is possible for our teams and community to remain protected, while continuing to serve our customers’ needs in creating a comfortable and functional home.

Our Home delivery partners will maintain physical distancing, good hygiene and other critical steps throughout the delivery process. You will receive a text message in advance of your delivery which must be completed prior to the delivery to ensure the process is safe for both you and the drivers. Please ensure that the space for the delivery is clear and ready for the new product to be placed in your desired location.

If you are unwell at the time of your delivery, we would be happy to arrange for front-door service as an alternative.

ORDER DEADLINES FOR CHRISTMAS DELIVERY

For delivery on or before Thursday 24 December, please place your order by midnight AEDT (Australian Eastern Daylight Time) for the following deadlines:

DESTINATION SMALL PARCEL
SMALL STANDARD
STANDARD DELUXE
Sydney, Melbourne & Brisbane Metro 22 Dec 15 Dec 15 Dec 15 Dec
Adelaide Metro 19 Dec 14 Dec 14 Dec 14 Dec
Sydney, Melbourne & Brisbane Regional, Country 19 Dec 10 Dec 10 Dec 10 Dec
Adelaide Country 19 Dec 10 Dec 10 Dec 10 Dec
Western Australia Metro 17 Dec 10 Dec 10 Dec 10 Dec
TAS & NT Metro 15 Dec 12 Dec 12 Dec 12 Dec
All other Regional, Country 13 Dec 9 Dec 9 Dec 9 Dec

(NOTE: All deadlines are listed in AEST)

DELIVERY INFORMATION

We offer four types of delivery (Small Parcel, Small Standard, Standard, Deluxe) determined by the products in your order. A product’s delivery type is displayed under the "Stock Status" information on each product page online. Delivery charges are determined by your delivery destination and are charged per order. Multiple–product orders are charged according to the product with the highest delivery type. Sometimes products may arrive separately but you will only be charged one delivery fee per order. Also, products delivered separately may be sent via the delivery type of that product rather than the overall order.

Please provide a street address for delivery — we cannot ship to PO Boxes.

NOTE: In some areas, we are unable to provide our full Deluxe service.

4 TYPES OF DELIVERY

1. Small Parcel

Small items (e.g. bed linens, cushions, tableware) will be delivered via our freight partner. All orders must be signed for on delivery; if no–one is available to sign for the delivery, a card outlining alternative arrangements will be left. Some items may require assembly, please refer to the online product page for details.

Once your order has been fulfilled at our Distribution Centre (for in–stock items allow up to 6 working days to receive your Order Fulfilment email), it will ship to you according to the following timetable:

DESTINATION TRANSIT TIME
Sydney, Melbourne & Brisbane Metro 1-3 business days
Regional NSW, VIC, QLD & ACT 2-4 business days
Country NSW, VIC, QLD & SA 3-7 business days
TAS, WA, NT, North QLD 7-10 business days

(NOTE: All transit times listed above are a guide only and are not guaranteed)

Unable to receive your order in person?
If you would like to request to have the item left if no one is available to sign for the delivery, you can select to authorise the delivery agent to leave your parcel unattended on the Delivery page during the check-out process. The criteria are that the delivery location must be a safe and secure location protected from the elements and away from public view, the location cannot be a shared entrance or common space. If delivery location does not meet these criteria then a card will be left if no one is available to sign. If you do not select this option, a card outlining alternative arrangements will be left if no one is available to sign for the delivery. The driver will take a photo of the delivery location to document its location.

2. Small Standard

Small furniture and larger homeware items are delivered to your home by our home–delivery partner. They will deliver your items into your room of choice except in select country and remote locations. Following placement of your order, except in select country and remote locations, you will be contacted by text message, to arrange a suitable time for receiving your delivery. In select country and remote locations, you will be contacted via phone. Please allow up to 2 working days from the date of order (for in–stock items) to receive this text or call. Typically, the delivery date offered will be within 10 days of your text or call for metro deliveries and up to 19 days for all other areas. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, the delivery team will call you 30–60 minutes before arrival. After completion of your delivery, you will be given the opportunity to provide feedback on your delivery experience. Some items may require assembly, please refer to the online product page for details.

3. Standard

Small furniture and larger homeware items are delivered to your home by our home–delivery partner. This service will deliver your items into your room of choice except for in select country and remote locations. Following placement of your order, except for in select country and remote locations, you will be contacted by text message, to arrange a suitable time for receiving your delivery. In select country and remote locations, you will be contacted via phone. Please allow up to 2 working days from the date of order (for in–stock items) to receive this text or call. Typically, the delivery date offered will be within 10 days of your text or call for metro deliveries and up to 19 days for all other areas. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, the delivery team will call you 30–60 minutes before arrival. After completion of your delivery, you will be given the opportunity to provide feedback on your delivery experience. Some items may require assembly, please refer to the online product page for details.

4. Deluxe

For Deluxe delivery items, we employ a more specialised delivery service, except in select country and remote locations as designated in our Delivery Charge Tables. Your furniture may arrive pre–assembled and repackaged for safe transit. Items are carefully carried into the room of your choice, unpacked, fully assembled and all packaging is removed from your home and responsibly recycled whenever possible. Please note that we are unable to hang art or install fixtures (e.g. curtain hardware), attach bedheads to existing bed frames, install lighting or other electronic equipment.
Following placement of your order, except in select country and remote locations, you will be contacted by text message, to arrange a suitable time for receiving your delivery. In select country and remote locations, you will be contacted via phone. Please allow up to 2 working days from the date of order (for in–stock items) to receive this text or call. Typically, the delivery date offered will be within 10 days of your text or call for metro deliveries and up to 19 days for all other areas. After confirming your delivery date, except in select country and remote locations, you will receive a text message the evening before confirming your 3–hour delivery window. On approach to your home, you will receive a call from the delivery team 30–60 minutes before; and following the completion of delivery, you will be given the opportunity to provide feedback on your delivery experience.
NOTE: We are unable to provide our full Deluxe service to some areas. For more details, see the Delivery Charge Tables below, or contact us.

SHIPPING RATES & LOCATIONS

Deluxe delivery is not available to all areas. If shipping is available to your postcode, you will receive an estimated cost upon entering your information. If we are unable to deliver or restrictions apply, you will receive a clarifying message.

DELIVERY CHARGES

Delivery charges are determined by your delivery destination and type of delivery and are charged per order, as follows:

New South Wales
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $14.95 $19.95 $49.95 $69.95 $79.95 $109.95 $149.95 $179.95
Sydney
Regional $19.95 $29.95 $89.95 $149.95 $154.95 $199.95 $224.95 $299.95
Outer Sydney & Regional NSW
Country $29.95 $39.95 $169.95 $224.95 $264.95 $314.95 $299.95 $359.95
Country NSW

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Australian Capital Territory
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Regional $19.95 $29.95 $94.95 $164.95 $154.95 $199.95 $229.95 $349.95

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Victoria
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $16.95 $24.95 $54.95 $74.95 $99.95 $124.95 $179.95 $234.95
Melbourne
Regional $19.95 $34.95 $99.95 $159.95 $164.95 $219.95 $234.95 $324.95
Outer Melbourne & Regional VIC
Country $34.95 $44.95 $179.95 $229.95 $299.95 $349.95 $349.95 $429.95
Country VIC

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Queensland
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $16.95 $24.95 $54.95 $74.95 $99.95 $124.95 $179.95 $234.95
Brisbane & Gold Coast
Regional $24.95 $34.95 $99.95 $159.95 $164.95 $219.95 $234.95 $324.95
Regional QLD
Country $39.95 $64.95 $179.95 $234.95 $299.95 $349.95 $349.95 $429.95
Country QLD

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

South Australia
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $16.95 $24.95 $64.95 $84.95 $104.95 $129.95 $184.95 $249.95
Adelaide
Country $29.95 $54.95 $179.95 $234.95 $299.95 $349.95 $349.95 $429.95
Country SA

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Western Australia
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $19.95 $29.95 $69.95 $89.95 $129.95 $164.95 $199.95 $299.95
Perth
Regional $29.95 $44.95 $124.95 $174.95 $199.95 $254.95 $279.95 $379.95
Outer Perth & Regional WA
Country $44.95 $79.95 $209.95 $264.95 $349.95 $399.95 $399.95 $449.95
Country WA

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Northern Territory
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Service
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $39.95 $54.95 n/a n/a n/a n/a n/a n/a
Darwin
Country $54.95 $69.95 n/a n/a n/a n/a n/a n/a
Country NT

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.

Tasmania
Delivery Destination Small Parcel
(price per order)
Small Standard
(price per order)
Standard
(price per order)
Deluxe Products - Deluxe Service Unavailable
(price per order)
Orders up to $148.99Orders $149 & OverOrders up to $499.99Orders $500 & OverOrders up to $999.99Orders $1000 & OverOrders up to $1999.99Orders $2000 & Over
Metro $29.95 $49.95 $124.95 $164.95 $164.95 $249.95 $214.95 $299.95
Hobart
Country $39.95 $69.95 $199.95 $234.95 $299.95 $349.95 $349.95 $399.95
Country TAS

Note: In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. To view those postcodes click here.


TAKE IT HOME TODAY

Some furniture and bulkier items are stocked in our stores for immediate pick up. No delivery charges apply. To learn more, please call or visit your local store.

STOCK ON ORDER

We will ship any out-of-stock items you may have ordered as soon as they are back in stock. The “stock status” date indicated online at your time of purchase should be used as a guide only and may be subject to change. In the event of an extended delay, we will notify you by email.

PRICES

All prices quoted online include GST. All prices quoted online exclude shipping and delivery charges.

INTERNATIONAL ORDERS

Delivery is only available within Australia at this time. Only customers with an Australian billing address can purchase from this website. For orders outside Australia please visit potterybarnkids.com

ADDITIONAL QUESTIONS?

Feel free to get in touch, we’ll be happy to help:
Phone: Toll Free at 1800 235 223 (7 days a week, 8am to 9pm AEST)
Email: customerservice@potterybarnkids.com.au

Small Standard, Standard + Deluxe Home Delivery extended transit time postcodes

For delivery of large furniture pieces and certain other oversized items we employ the specialist services of our Home Delivery freight partner.

In some areas, for Small Standard, Standard and Deluxe Home Delivery orders, deliveries will require an additional 4-6 weeks to be completed. For those areas, please reference the below postcode table.

After your order is received by our Home Delivery partner, you will get a text message confirming receipt of your order and that a booking date is being determined. You will then be contacted with a follow-up text confirming the booking date and time available.

If you have any questions, please contact us.

NSW & ACT 2345-2350, 2353-2371, 2379-2380, 2382-2394, 2396-2414, 2431-2438, 2440-2442, 2444, 2447-2459, 2462, 2465, 2520, 2548-2554, 2624-2625, 2627-2721, 2729-2744, 2751, 2821-2829, 2831-2841, 2871-2875, 2877-2899, 2901
VIC 3319-3320, 3353-3354, 3399, 3402-3406, 3415-3417, 3420-3422, 3424-3426, 3489-3514, 3546-3549, 3597-3606, 3619, 3632, 3643, 3661, 3671, 3676, 3689, 3705-3708, 3724, 3841, 3886-3888, 3890-3892, 3921
QLD 4025-4028, 4184-4204, 4345, 4417, 4419-4420, 4423, 4425-4499, 4627-4649, 4670-4999
SA 5071, 5220-5230, 5278, 5290-5300, 5440-5450, 5583-5607, 5630-5699, 5720-5949
WA 6161, 6231, 6328-6334, 6337-6340, 6346-6349, 6356, 6398-6400, 6429-6459, 6484, 6504, 6530-6555, 6612, 6630-6830, 6837-6848, 6850-6900, 6902-6903, 6906, 6909, 6912, 6917, 6922, 6925, 6929-6930, 6952, 6966, 6968, 6988-6989, 6991
TAS 7000 - 7150, 7170 - 7255. No Deluxe Delivery Service
NT No Deluxe Delivery Service